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How do I file a Title VI Complaint?

If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

  • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

The complaint may be filed in writing with Metro Customer Relations at:

Customer Relations
Los Angeles County Metropolitan Transportation Authority
1 Gateway Plaza
Los Angeles, CA 90012

Printable Form: Title VI Complaint form (PDF)

Email: Click here

Phone: 1.800.COMMUTE (toll free)
Hearing Impared: 1.800.252.9040 (TDD)

Complaint Assistance: Metro Customer Relations will assist with writing a complaint if the complainant is unable to do so.

Complainants may also file a Title VI complaint with an external entity such as the FTA, other federal or state agency, or a federal or state court. However, should a complaint be filed with Metro and an external entity simultaneously, the external complaint will supersede the Metro complaint and Metro’s complaint procedures will be suspended pending the external entity’s findings.