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Riding Metro | Contact Us | Phone, Mail and Forms

Phone, Mail and Forms

 

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Mailing Address

Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, CA 90012-2952

Directions to Metro Headquarters Building (PDF format, 309 KB)

Phone Contacts

  • Metro Information 1.800.COMMUTE

  • Wheelchair Lift Hotline 1.800.621.7828

  • Hearing-Impaired Hotline 1.800.252.9040 (TDD)

  • Lost and Found 323.937.8920

Concerns About Metro Service?

Passengers who use Metro service may have questions or concerns that they need to discuss with a Metro passenger relations representative. If reporting a specific incident, please note if at all possible the bus number (located on the front of the bus and inside the bus above the fare box) and/or the operator’s badge number (located on the patch on the driver’s right sleeve), along with the date, time and location of the incident. This service is available weekdays from 8 am to 4:15 pm by calling 213.922.6235 to submit comments online 24/7.

Taking Bicycles

All Metro Buses are equipped with bike racks. The racks carry only two bikes; if full, please wait for the next bus.

Bikes are permitted on Metro Rail trains under certain conditions. Bike permits are no longer required. For the most current guidelines, call 1.800.COMMUTE or visit metro.net.

Local Management

Management of Metro Bus service is organized into five geographic regions. Each region has its own general manager, concentrating exclusively on bus service in their area.

  • Metro San Fernando Valley 818.701.2800

  • Metro Westside/Central 213.922.1200

  • Metro South Bay 310.225.6000

  • Metro Gateway Cities 562.658.0200

  • Metro San Gabriel Valley 626.454.2800

Other Bus Service in Your Neighborhood

In addition to Metro Bus service, other transit agencies provide rides throughout the greater LA area. For more information about their fares, routes and schedules, please call them directly or you may call 1.800.COMMUTE.

Metrolink Schedule and Route Information

For information on Metrolink, Southern California’s long-distance commuter rail system, call 1.800.371.LINK (5465). Speech and hearing-impaired commuters may call 1.800.698.4TDD.